Legal notice

Cancellation & One-Time Purchase Policy

By placing an order through our store, the customer acknowledges and agrees to the following terms regarding purchases, order processing, cancellations, and returns.

1. All Purchases Are One-Time Purchases

All products offered through our store are sold as **one-time purchases**.

We do not offer subscriptions, paid memberships, automatic renewals, or recurring charges.

Completing a purchase through our store **does not create a subscription or authorize future charges**.

Any discount, promotional offer, special offer, or promotional price displayed during checkout applies only to that individual purchase unless expressly stated otherwise.

 2. Cancellation Requests

We process orders as quickly as possible in order to reduce delivery times.

If you wish to cancel an order, you should contact our customer support team as soon as possible after placing your order.

We will make reasonable efforts to accommodate a cancellation request as long as the order has not yet been processed for shipment.

3. Processed Orders and Tracking Numbers

Once an order has been processed and a **tracking number has been generated or assigned**, the order has entered our shipping process and **can no longer be canceled under our standard cancellation policy**.

A cancellation request submitted after tracking information has been generated does not guarantee that the shipment can be stopped, modified, or canceled.

In these circumstances, the customer must wait until the product has been delivered.

4. Right to Request a Return After Delivery

The fact that an order can no longer be canceled after it has been processed **does not mean that the customer loses the right to request a return**.

Once the product has been delivered, the customer may contact our customer support team to begin a return request.

Our team will provide the necessary instructions to complete the return process, ncluding, where applicable:

• return instructions;

• the return address;

• product condition requirements;

• information regarding return shipping;

• and the applicable procedure for receiving a refund once the return has been approved and processed.

Customers must follow the instructions provided by our support team in order for the return to be processed correctly.

5. European Union Customers and Other Statutory Rights

Nothing in this policy is intended to eliminate or restrict any mandatory consumer rights provided by applicable law.

Where local law provides a mandatory right of withdrawal or return, that right will take precedence over any conflicting provision of this policy.

Consumers located in the European Union may have additional statutory withdrawal rights for certain distance purchases, subject to the conditions and exceptions established by applicable law.

6. No Subscriptions or Automatic Renewals

Our store sells products through **individual one-time purchase transactions**.

There are no subscriptions, automatic renewals, or recurring charges associated with the purchase of our products.

A request to cancel an order applies only to that specific order and does not constitute the cancellation of a subscription.

No future charges will be made in connection with a completed purchase unless the customer voluntarily places a new order.

7. Applicable Law

This policy applies to the fullest extent permitted by applicable law.

If any provision of this policy conflicts with a mandatory consumer right under applicable law, the applicable mandatory consumer protection will prevail.

 

Customer Support Contact

For any questions regarding cancellations, orders, returns, or refunds, please contact our customer support team at:

jollymasshop@yahoo.com